SMS Privacy Policy

Effective Date: February 13, 2026

PyraMED Health Systems Privacy Policy for SMS Messaging

Links

 

Introduction

PyraMED Health Systems is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and safeguard information when you opt into SMS communications facilitated by PyraMED Health Systems. By enrolling in SMS communications, you agree to the practices described in this Policy. This Policy complies with the 2025 Telephone Consumer Protection Act (TCPA), FCC rulings, Campaign Registry requirements, and CTIA Messaging Principles and Best Practices.

 

1. Information We Collect

When you opt into SMS communications, we may collect:

  • Phone Number: The mobile number provided for SMS communication.
  • Message Interaction Data: Delivery confirmations, response keywords (e.g., STOP, HELP), and engagement metadata.
  • Consent Records: Date, time, method, and source of opt-in (e.g., verbal consent, web form, paper authorization).

PyraMED does not collect additional personal information through SMS beyond what is necessary to provide messaging services.

 

2. How We Use Your Information

We use your information solely to:

  • Deliver healthcare-related SMS communications (e.g., reminders, notifications, operational updates).
  • Maintain compliance with TCPA (2025), FCC, and Campaign Registry documentation requirements.
  • Monitor system performance and improve communication reliability.

SMS data is not used for marketing resale or data monetization purposes.

 

3. One-to-One Consent Requirement

In accordance with FCC rulings, your opt-in consent applies only to PyraMED Health Systems (or the authorized campus health provider using the PyraMED platform). Your consent is not transferable and will not be shared with third parties or affiliates without your express authorization.

 

4. Message Frequency & Data Rates

Message frequency will vary based on your interactions with your healthcare provider but generally will not exceed 3–5 messages per week, unless additional communications are required for urgent or time-sensitive matters.
Message and data rates may apply according to your wireless carrier’s terms.

 

5. Opt-Out & HELP Instructions

You may opt out at any time:

Opting out will prevent future SMS messages unless you re-enroll.

 

6. Data Sharing & Disclosure

  • PyraMED Health Systems does not sell SMS data.
  • We may share data with service providers (e.g., carriers) with strict confidentiality regarding SMS delivery.
  • National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.

 

7. Security of Your Information

PyraMED maintains reasonable measures are in place to protect your data, though no system is infallible.

 

8. Record-Keeping & Proof of Consent

We retain detailed records of SMS opt-ins and opt-outs, including timestamps and consent methods, to comply with TCPA (2025), FCC requirements, and Campaign Registry standards.

 

9. Changes to This Policy

PyraMED Health Systems may update this SMS Privacy Policy to reflect regulatory changes or operational updates. Material changes will be communicated via SMS or posted on our website. Continued participation after updates constitutes acceptance.

 

10. Contact Us

If you have questions about this SMS Privacy Policy or wish to update your SMS preferences, you can contact us at:

 

Key 2025 Compliance Elements:

  • One-to-One Consent:Consumers are only giving consent to receive messages from the specific business they opt in for, not from multiple parties or third parties.
  • Clear Disclosures:The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms
  • Do Not Call Protections:The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations
  • Data Sharing and Record-Keeping:Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.

This updated Privacy Policy example aligns with current 2025 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.